![]() It’s all too easy to miss out on benefits to which one is entitled because of a paperwork error. That gets at a larger problem, one that AI tools are well-suited to address: From filing for unemployment to applying for nutrition assistance, accessing government services is often hopelessly complicated. With 15 percent of public school students across the country studying under an IEP, the impact for families could be transformative. Imagine taking advantage of the power of generative AI to break down complex language into simpler terms, automatically translate text into multiple languages, and extract and summarize important information. Innovate Public Schools, a California-based nonprofit dedicated to parent advocacy, is working on such a project, exploring using generative AI to make the language in a family’s individualized education plan easier to understand, especially for low-literacy and non-native English speakers. The technology is also helpful for rapidly turning legalese and government-speak into plain English. Because generative AI can make it faster and easier to create text, images, videos and even music, for example, we can use it to help write policy memos, as the city of Boston recommends in its guidance to public servants. We are already seeing the potential for what AI can do. Healthy skepticism about the risks is invaluable, but there is not enough attention yet to addressing how we might use AI to support improved government functions and services. ![]() With Microsoft’s announcement that it will make generative artificial intelligence available to government customers, there is an urgent need to go beyond asking only how to regulate the technology and to ask how public professionals can responsibly use AI in their work. The renewed attention to capacity-building at the federal level should spark interest among state and local government leaders and start a conversation about what public professionals need to know about artificial intelligence, especially widely accessible generative AI tools like ChatGPT. ![]() If enacted, the legislation proposed by Michigan Democrat Gary Peters and Indiana Republican Mike Braun would be the first law addressing the training of the federal workforce since Congress passed the Government Employees Training Act in 1958. The bill, which is moving forward to the full Senate for consideration, calls for the federal Office of Personnel Management to train senior leaders across the federal government in the basics and risks of artificial intelligence. senators recently introduced the bipartisan AI Leadership Training Act. ![]()
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